SimpleNexus.com Status

All Systems Operational

Web Dashboard Operational

Loans Page Operational

Contacts Operational

Scanner / Upload Operational

Share Operational

Tasks Operational

1003 Application Operational

Mobile Operational

Loans Tab Operational

Contacts Operational

Calculator Operational

Scanner / Upload Operational

Share Operational

Tasks Operational

1003 Application Operational

Disclosures Operational

Disclosure Document Provider Operational

Initial Disclosures Operational

Closing Disclosure Operational

eClose Operational

One Off eSign Operational

Disclosure Tasks Operational

LOS Operational

Encompass Operational

Byte Operational

Lending QB / MeridianLink Operational

Calyx Point Operational

Custom API Operational

Notifications Operational

SMS Operational

Email Operational

Push Operational

Verification Code Operational

Integrations Operational

Credit Operational

VOA / VOIE Operational

CRM Operational

Appraisal Operational

HomeSearch Operational

Pricing Operational

Borrower Payment Services Operational

Support Operational

Support Phones Operational

Support Emails Operational

nCino Knowledge Center Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Sep 18, 2025

No incidents reported today.

Sep 17, 2025

No incidents reported.

Sep 16, 2025

No incidents reported.

Sep 15, 2025

No incidents reported.

Sep 14, 2025

No incidents reported.

Sep 13, 2025

No incidents reported.

Sep 12, 2025

Notifications - Inconsistencies with email messages

Resolved - At this time, the incident impacting email messages has been resolved. Though we will continue to monitor, please submit any new examples or questions via our Support Center at https://mortgagehelp.ncino.com, ensuring to cite examples and sharing any specific details as possible.

Services Restored:

- Notifications should render properly
- Missing details from message template placeholders
Sep 12, 10:22 MDT

Monitoring - At approximately 9:30 pm Mountain Time on 9/11/2025, a fix was implemented to resolve inconsistencies with email messages. This fix is not retro-active. Emails delivered after the fix was applied should function properly.

We will continue to monitor for additional reports

Services Restored:

- Notifications should render properly
- Missing details from message template placeholders
Sep 12, 08:02 MDT

Identified - In close collaboration with internal teams, we have identified the issue that is causing inconsistencies with email notifications. We have started taking steps to resolve and will post updates as they become available.

Service Impact:

- Notifications that are delivered may have missing components or content.

-nCino Mortgage online and mobile experiences remain fully operational, users are still empowered to log into web or mobile experience and can review their dashboard for further instructions on tasks that are outstanding.
Sep 11, 15:57 MDT

Update - We are continuing to partner with internal resources regarding email notifications and inconsistencies in behavior on delivered emails. Service impacts remain the same. However, users can still utilize web or mobile experiences and available dashboards to view outstanding tasks and review updates.

Service Impact:

- Notifications that are delivered may have missing components or content.

-nCino Mortgage online and mobile experiences remain fully operational, users are still empowered to log into web or mobile experience and can review their dashboard for further instructions on tasks that are outstanding.
Sep 11, 11:38 MDT

Investigating - We are currently investigating reports where there are inconsistencies in message delivery and content included in messages.

Service Impact:

- Notifications that are delivered may have missing components or content.

-nCino Mortgage online and mobile experiences remain fully operational, users are still empowered to log into web or mobile experience and can review their dashboard for further instructions on tasks that are outstanding.
Sep 11, 07:49 MDT

Sep 11, 2025

Sep 10, 2025

No incidents reported.

Sep 9, 2025

No incidents reported.

Sep 8, 2025

No incidents reported.

Sep 7, 2025

eNote Signing Room Maintenance

Completed - The scheduled maintenance has been completed.
Sep 7, 17:30 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 14:00 MDT

Scheduled - We will be undergoing planned maintenance, referenced in the August 2025 Customer Newsletter regarding our eNote services.

During this maintenance window, Borrowers will be unable to access the signing room for eNote services.

Once the maintenance is complete, Borrower accessibility to eNote services will be restored.
Sep 2, 14:54 MDT

Sep 6, 2025

No incidents reported.

Sep 5, 2025

Encompass - Errors in auto-importing loan applications

Resolved - This incident has resolved.
Sep 5, 15:38 MDT

Monitoring - A fix has been implemented to resolve auto import errors. We will continue to monitor for any additional reports.
Sep 5, 14:52 MDT

Identified - An issue has been identified for Customers leveraging Encompass LOS. Errors are presented in auto-importing loan applications.

At this time, Customers may still import loan applications manually. Engineers are working to resolve the issue to restore functionality.
Sep 5, 14:41 MDT

Sep 4, 2025

No incidents reported.